Hello everyone,
I'm going through a very stressful situation at the moment.
TL;DR: Apple blocked my developer account and won't let me renew it. I complied with every request. I sent every document on time. I did nothing wrong.
Team ID: QHC9NAUWK3
My membership expires on August 24. If this isn't resolved soon, my apps will be removed from the App Store, and I will lose my entire income.
I enrolled in the Apple Developer Program in August 2025. Since then, I've been dedicated to building apps for the App Store full-time.
On June 30, 2026, I received an email from Apple requesting documents to confirm my identity. If I didn't provide them within two weeks, my developer account would be suspended.
I provided all the required documents on July 1. I received an automated email confirming that the documents were received and that I should hear back within two days.
I never did.
Two weeks later, my developer account was suspended. No warnings, no emails, nothing.
I opened a support case with Apple. After receiving no response for four days, I got on a call with an Apple advisor. They told me that Apple had never received my documents. Weird, considering I have a confirmation email from Apple proving that wasn't the case.
The case was escalated to the Operations team.
A week went by without a response. I sent a follow-up email. Five more days went by without a response. I sent another email explaining that my membership expires soon and that I can't renew it.
I kept receiving the same template response:
"This may take an undetermined amount of time. We can't let you renew your membership during this time. The case is with another team, and we can't do anything else."
Apple broke my account and blocked me from renewing it.
A few more emails went back and forth without any progress.
On August 12, I had another call with a senior Apple advisor. They looked over my case and mentioned that the situation was strange and that the review was taking unusually long. They acknowledged that I had provided everything and that this wasn't my fault. They then "re-escalated" the case to the Operations team.
I am quite desperate at the moment. I don't know what else to do. It sucks to lose everything I dedicated the past year of my life to building.
I found several other people on the forums dealing with similar problems. More than 50,000 people have read my story on X, and many have shown their support.
Apple's own timelines no longer make sense. If they can't verify someone's documents within two weeks, it should at least not disable that person's account.