Hi all,
I'm hoping someone from the community or Apple can point me in the right direction, as I've hit a wall I can't get past through normal support.
My situation:
- I tried to enrol in the Apple Developer Program as an Individual. Enrollment failed at the identity verification stage in the Apple Developer app, and the app no longer gives me any option to retry.
- I've since received the same reply twice from Developer Support: that they "can't verify my identity with the Apple Developer app or provide further assistance with the Apple Account for Apple developer programs."
- I then obtained a D-U-N-S number for my registered business and attempted Organization enrollment instead — but I'm blocked there as well.
What I've already done on my side:
- Confirmed my Apple Account name matches my government-issued photo ID exactly
- Corrected my account address and payment details
- Enabled two-factor authentication and set a trusted phone number
- Opened multiple support cases but I don't receive any response.
My question: Since both Individual and Organization enrollment are blocked, is this a flag on my Apple Account itself rather than on the enrollment type? If so, what is the correct route to have that reviewed? Is there a specific team or a phone escalation path that can look at an account-level verification block? Email support has not been able to help.
I have a finished app ready to submit and I'm simply trying to find the right door. Any guidance from those who've resolved a similar verification issue would be hugely appreciated.
Thank you.