Case #102895344856
I am attempting to enroll in the Apple Developer Program as an individual. My enrollment has been blocked for approximately two months and I have not been able to get a resolution.
What happened, in order:
Enrollment was first blocked with an error stating the device was already enrolled as a trusted device on another Apple Account. I am the Account Holder of a separate organization account under my employer, and my devices had been trusted on that account.
I removed my phone number and devices from that other account so that they are now associated only with this personal Apple Account.
I attempted enrollment on the web. It failed.
I attempted enrollment through the Apple Developer app on a device now trusted only to this Apple Account, and submitted my passport. The result was:
"Contact Us to Continue There may be an issue with your account that needs to be resolved before you can continue. Please contact support."
ID Verfication Rejected on the enroll button
The Apple Developer app now does not allow me to resubmit my passport or retry verification. It only displays a message to contact support.
I have contacted support repeatedly. Replies arrive every 4–10 days, and my most recent message from Aug 11 has gone unanswered for 8 days. I have also called three times on three different days, waiting approximately 3 hours on each day, and no one answered.
I am requesting:
The specific reason my identity verification did not pass, so I can correct whatever is wrong.
Either the alternative identity verification method referenced at developer.apple.com/support/identity-verification, or a reset of my verification status so I can resubmit through the app.