Update: the issue is still not resolved.
Developer Support (Taylor) reset and re-provisioned my account, and I retried the enrollment afterwards as instructed. The identity verification step still fails.
Summary of what I have done:
- Approximately 10 separate verification attempts in total.
- Two different valid, unexpired government-issued documents: my driver's license and my national ID card (T.C. Kimlik Karti).
- Front and back captures for each document.
- Multiple sessions, different lighting conditions, plain matte backgrounds, correct distance, sharp focus, no glare, no shadows, document fully inside the frame.
Every attempt returns the same error: "Upload Error - Your identity couldn't be verified because the image you submitted is unclear or obscured."
Already verified on my side:
- Two-factor authentication is enabled on my Apple Account.
- The name on my Apple Account matches my legal name on my ID documents exactly.
- I am using my own personal iPhone, not a shared device.
- I am entering only my own personal information.
I have exhausted everything within my control and the generic error message gives me nothing actionable.
Could someone please:
- Tell me the specific reason my identity verification keeps failing?
- Enable an alternative identity verification method for my account, or provide a way to submit my ID documents manually for review?
Case number: 20000133539681 Region: Turkiye Enrollment type: Individual
Thank you.