Hi Apple Developer Community,
I’m having a serious problem with the Digital Services Act (DSA) trader verification in App Store Connect and I’m hoping someone can clarify what document Apple actually expects.
I’m enrolled in the Apple Developer Program as an individual developer and I’m a registered self-employed person (OSVČ) in the Czech Republic.
I declared myself as a trader under the DSA. My contact information was successfully provided and verified. Apple’s documentation says: “You’ll need to provide a current document that verifies your business name and address. Acceptable documents include business or legal records.”
I provided an official extract from the Czech Trade Register. It is a government-issued document and contains:
- my full legal name;
- my registered business address;
- my IČO (business identification number);
- my active trade authorization;
- my registered business activities.
The document was issued very recently and clearly contains both the business name and address requested by Apple. However, the DSA verification was rejected again, without any clear explanation of what exactly was wrong with the document.
During the verification process Apple also showed “Document Language: English (US)”, although the official Czech Trade Register document is issued in Czech.
I have contacted Apple Developer Support multiple times regarding this issue. I have also had a Developer Support case open for this DSA verification, but I still have not received a clear explanation of which requirement my document fails to meet.
I was previously told by Developer Support that I could provide an English translation, and that if I did not provide a certified translation, I could allow Apple or a third-party provider to translate the document and accept responsibility for translation errors.
My questions are:
- Has anyone successfully completed DSA trader verification in App Store Connect as a Czech OSVČ / self-employed individual?
- What exact document did you upload?
- Does Apple require a certified English translation of a Czech Trade Register extract?
- If so, what type of certification is accepted?
- If an official Czech Trade Register extract is sufficient, why would it be rejected when it clearly verifies both the business name and address?
I would really appreciate any experience from developers who have successfully completed this verification, especially developers registered as Czech OSVČ.
Thank you.