Hello,
I’m posting here because the standard Developer Support channels have not resolved my Apple Developer Program enrollment.
Enrollment type: Individual Enrollment ID: FQ4P5R6KZD Support case: 20000137545342
Timeline:
- My identity was initially selected for additional compliance verification.
- I uploaded my valid passport, and Apple later confirmed that I could complete the enrollment.
- Order D005117023 was submitted on August 12, 2026. The card was never charged, and Developer Support later confirmed that this order had failed.
- Order D005135435 was submitted on August 18, 2026. Again, the issuing bank received no authorization attempt, the card was not charged, and the developer website returned to “Purchase your membership.”
- I followed up through the existing support case and explicitly requested escalation to the Enrollment and Payments team, but have not received a response.
- I also requested a callback and remained on hold for more than one hour without reaching an agent.
This does not appear to be a card decline because neither order reached the issuing bank. My identity verification was successfully completed, but the enrollment/payment state appears to be stuck in Apple’s backend.
Could Apple Developer Support please review case 20000137545342 and either:
- clear or reset the stuck enrollment/payment state;
- confirm whether an additional compliance hold still exists; or
- provide a supported way to complete the existing enrollment without submitting a third order?
Thank you, Alexander