Hello, since July 31st, our app has been stuck in the waiting for review state for a long period of time.
We have already taken some actions.
- July 31: first submission.
- August 10: after waiting for over a week, we assumed there was a problem with the review queue -> cancel and resubmit. We attempted to submit an expedited request, but there was an issue with Apple service. It keeps saying "Sorry, we didn't receive your request."
- August 13: request a call with the Support Team. There was a guy named Tony who answered. Unfortunately, even Apple's staff is unable to access their internal system, as he told us that, and "he don't know why"?
- August 14: request a call again. Apple staff - Andy took up the phone and said he could not do anything about this situation and said... We just have to wait.
- August 25: rejected the build, upgraded the version, and submitted once more. We're hoping that this build will get out of the stucked queue...
Side notes:
- Attempted to submit another expedited request were unsuccessful, the problem remained, tried several times.
- Made an appointment for a App Review team. But even the registration is still pending.
Does anyone here have suggestions or solutions for this situation? This is the first time we've encountered this situation, and it's quite strange. Isn't that a side effect of the August 8th maintenance?