Only "Ratings and Reviews" open for apps in iTunes Connect

Question

Created Aug ’17

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Not sure when this started happen, but I first saw this today, 20170808.

When I click on an app in iTunes Connect, all I get is the "Ratings and Reviews" page for that app. I can't access the normal pages where you add versions, screenshots, handle TestFlight or anything else. Is iTunes Connect bugged?

The links from My apps look like this: http s://itunesconnect.apple.com/WebObjects/iTunesConnect.woa/ra/ng/app/##########/ios/ratingsResponses

Answered by zappy in 251088022

We have found out that if you remove the "Customer support" role from an account, things go back to normal again. This must be a bug in iTunes Connect.

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Answer 1

zappy OP

Aug ’17

Btw I have roles "App Manager", "Sales" and "Customer support".

But I never had this problem before.

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Answer 2

zappy OP

Aug ’17

Accepted Answer

We have found out that if you remove the "Customer support" role from an account, things go back to normal again. This must be a bug in iTunes Connect.

0