I'm starting to wonder if something has gone horribly wrong in the App Review department.
We've had reviewers request specific information in one message, which we supplied the same day, then we wait another 4 days and they ask the same question having clearly not looked at the information we sent.
We've now been completely adrift for 21 days and it's been over a week since we last heard from them. We have hundreds of people waiting on us, can't promote on social media, receiving support requests every day from customers wondering why they can't access the app.
This isn't the first time we've released an app through App Store Connect, and our app is very straighforward - no restrictions or unusual requests.
The app is obviously compliant, they just aren't reading any of the information we're providing, so we're totally stuck.
It didn't used to be like this. A year ago we were seeing reviews turn around within the stated 24-48 hours. Has something changed in the last 6 months? Perhaps an uptick in submissions due to AI coding?
Anyone else seeing these issues?