Hello,
Our new app TruckSOS (Apple ID: 6801003473) was submitted for review on August 15, 2026. On August 16 we received a Guideline 2.1 (Information Needed) request with seven items, including a screen recording of the app running on a physical device.
On August 18 we replied in the Resolution Center with all seven requested items, including a full 11-minute screen recording captured on a physical iPhone running iOS 26.3.1 (account creation, login, core flows, UGC reporting and blocking, permission prompts, and account deletion). Since then there has been no response of any kind.
Timeline:
- Aug 15: version 1.0 submitted (submission ID 7cc57105-24c7-4300-ab4d-73a47aa9e82f)
- Aug 16: Guideline 2.1 - Information Needed request
- Aug 18: full reply with all requested information and the screen recording attached
- Aug 25: polite follow-up in the same thread - no answer
- Expedited review request refused by the form with "You don't have a submission in review" (the submission is in "Unresolved Issues" status)
- Aug 26: accepted the updated Program License Agreement in case it was blocking anything - no change
- Aug 28: wrote to Developer Support - no reply yet
It has now been 12 days since we provided everything that was requested and the review appears to be stalled. Is there anything else we should do, or could someone from the App Review team take a look?
Thank you!