Hi,
I'm an individual developer based in Argentina. My enrollment has been sitting on Pending since August 25, 2026, and the US$99 has never been charged to my card.
Timeline
- Aug 25, 2026, 6:55 PM (ART): Submitted the individual enrollment and the US$99 membership purchase. Received the "Order Acknowledgement" email the same evening, stating the order would be processed within 2 business days.
- Aug 26 to Aug 31: No membership confirmation email, no request for documents, no status change.
- Aug 31, 2026: Opened a support request. Case ID 20000152640375. Only the automated acknowledgement was received.
Current state
- developer.apple.com/account shows the enrollment as Pending.
- Enrollment ID: 6D42Y58SRT
- No membership confirmation email received.
- No identity verification or document request at any point.
- No access to App Store Connect.
- The Apple Developer app shows that enrollment through the app is not available for this Apple Account, so the enrollment was completed on the web as directed.
Key detail: the US$99 was never charged. There is no completed charge and no pending authorization on my card statement. This does not look like a declined payment — it looks like the order was acknowledged but never actually processed.
What I have already verified on my side
- The legal name on my Apple Account matches my government-issued ID exactly.
- Address, phone number and account region are correct (Argentina).
- Two-factor authentication is enabled, with a trusted phone number and a trusted device.
- The credit card used is my own personal card, in my own name, and can be charged in USD.
- I am using the same Apple Account for the enrollment and for developer.apple.com.
- Phone callback is not offered as a support option in my region, so email was the only channel available to me.
Request Could someone from Developer Support review Enrollment ID 6D42Y58SRT and Case ID 20000152640375, and confirm whether the order needs to be reprocessed manually or whether anything is required from my side? I have not attempted a second payment or a second enrollment, to avoid creating duplicate orders, and I would rather wait for guidance than make the situation worse.
I'm happy to provide any documentation through a private channel.
Thank you.