We’ve been dealing with a review issue that has become extremely frustrating, and I’d like to understand whether this is something other developers have encountered before.
We received a rejection and provided App Review with an explanation and additional information showing why we believed the rejection was not valid.
After that, App Review replied:
“Your submission’s review will require additional time as we take this new information into account. We do not require any further information at this time.”
They also explicitly said that once they completed the review, they would either contact us with any issues or approve the submission.
So we waited.
Then we sent several follow-up messages because there was no response. Still nothing. Eventually, we contacted Developer Support to ask why we weren't getting any update.
Their response was simply:
“Your app was rejected as of July 27th.”
That was very confusing, because according to the App Review message, our additional information was still being reviewed and we were waiting for their final response.So now we have two completely different messages from Apple: App Review telling us that the submission is still being reviewed, and Developer Support telling us that it was already rejected.
We’ve tried to communicate through App Store Connect, followed up multiple times, and contacted Support, but still don't have a clear answer about what actually happened.
Has anyone experienced a similar situation where App Review stopped responding after saying that additional information was under review?
How did you resolve it? Did escalating through Developer Support help, or did you eventually have to resubmit the app?
Would really appreciate hearing from other developers who have dealt with something similar.