Hello Apple Developer Community,
I am an independent developer and I am looking for some guidance regarding the App Review process for my app, Zivoo.
The review process has been ongoing for about four months, but I still have not been able to get a clear explanation of what Apple expects me to change.
The main problem now is that App Review is no longer responding to our clarification messages in App Store Connect.
We have already sent detailed questions, additional explanations, information about our previous Bundle IDs, and technical supporting materials, but we have not received a response.
Zivoo has never been released on the App Store.
During the review process, we submitted the app under the following Bundle IDs:
confident.zivoo ru.zivoo.social ru.zivoo.talk
All of them belong to the same Apple Developer Team.
After previous rejections and major changes to the app, we deleted the earlier App Store records because we mistakenly believed that a substantially redesigned product should be submitted under a new App Store record and Bundle ID.
Previously, Zivoo was rejected under Guideline 4.3(b). After that, we significantly redesigned the product.
We removed profile browsing, swipes, likes, and mutual-like mechanics. The current version focuses on language practice through active conversation rooms and AI-assisted room discovery.
The latest submission was rejected under Guideline 4.3(a). The rejection says that the app shares a similar binary, metadata, and/or concept with other submissions.
We asked App Review to clarify what exactly this refers to:
our own previous Zivoo submissions,
shared third-party SDK components,
or specific code, assets, metadata, or product concepts that Apple considers similar to another app.
Unfortunately, we have not received a specific explanation, and currently we are not receiving any response at all in App Store Connect.
We have already provided our full Bundle ID history and a technical report showing the size and contribution of third-party SDKs.
I am also ready to provide the client and backend source code, Git history, original design files, dependency information, or a live technical demonstration if that would help clarify the situation.
I would really appreciate any advice from developers who have dealt with a similar 4.3(a) or 4.3(b) situation, especially when previous Bundle IDs of the same app were involved.
Apple App Review has completely stopped responding to us in App Store Connect. We have sent several clarification messages with detailed technical information and questions, but have not received any response.
Thank you.