WD My Cloud Application

Question

cfbjr12345 OP

Created Aug ’17

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Application will not load iOS 11 beta 4 onward. Tried reinstalling. No success. Any suggestions.

Answered by Nicknack75 in 253393022

I have the same problem. Another problem I had with WD my cloud was it couldn’t open the new picture & video formats for the later betas. I had to change the settings in the phone to jpeg if I wanted WD my cloud to be able to view the files. WD my cloud hasn’t updated since late May so maybe that’s part of the issue. They will have to soon with the public launch of iOS 11 & the picture & video formats going to HEVC & HEIF. I did notice on my device that even though WD crashed on launch, it was still there in the background. When I tried to open it from there, it crashed again. Very frustrating. So I’m just backing everything up on our other server in the meantime.

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Answer 1

Nicknack75 OP

Aug ’17

Accepted Answer

I have the same problem. Another problem I had with WD my cloud was it couldn’t open the new picture & video formats for the later betas. I had to change the settings in the phone to jpeg if I wanted WD my cloud to be able to view the files. WD my cloud hasn’t updated since late May so maybe that’s part of the issue. They will have to soon with the public launch of iOS 11 & the picture & video formats going to HEVC & HEIF. I did notice on my device that even though WD crashed on launch, it was still there in the background. When I tried to open it from there, it crashed again. Very frustrating. So I’m just backing everything up on our other server in the meantime.

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