App Review's automated message (3.0.0 Business: Preamble) arrived on 1 October at 10:14 AM CDT. It asked us to confirm the price of a non-consumable in-app purchase. We confirmed the price in the same thread at 10:21 AM CDT, and wrote again on 5 October at 10:00 AM CDT.
As of 6 October it has been nearly 5 days since our answer, with no reply in the thread. Developer Support (case 102978876606) estimated 48 hours on 1 October. The submission still shows "Unresolved Issues" and the app version shows "Rejected".
What we have already done: replied in the thread; confirmed the price in writing; left the build and all four in-app purchase items unchanged and "Ready for Review"; opened the Developer Support case above.
Two questions:
- Has anyone gone through this exact message, and how did it end (a reply, a status change, a resubmission)? How long did it take?
- Are we missing a step besides replying to the question, such as resubmitting, or changing something on the in-app purchase page?
App ID 6808337831. Thank you.