We are seeking help escalating the reviews for App IDs: 6809391092 and 6807047533, submitted two weeks ago.
Both apps have been rejected twice over functionality or declarations ALREADY PRESENT in the submission.
App ID 6809391092
- First rejected because advertising allegedly had not been declared. The declaration was already correctly completed.
- Then rejected because the reviewer could not locate in-app purchases. These are accessible through the prominent Shop button on the home screen after completing the short onboarding tutorial. Impossible to miss if you play the game for longer than 5 minutes.
App ID 6807047533
- Rejected twice because the reviewer could not locate Restore Purchases. The button was present and prominently displayed in Settings in both submitted builds. Once again, a 2 minute review could locate this immediately, with no room for error.
These reviews took two weeks to complete. All four rejections are immediately dismissible and unequivocally incorrect for obvious reasons, yet both apps remain pending for days, and we have received no update explaining this delay or identifying anything new.
Now both apps are sitting in review, with no response from Apple whatsoever. We received no status update, no metadata feedback, and no communication of any kind.
We have contacted Apple Developer Support regarding this issue and submitted an appeal for both apps. We did not receive a response there either.
This is not the first time Apple has gone completely silent on our apps. The impact on our business is significant: we cannot reliably plan launches or allocate resources while submissions remain pending for weeks without actionable feedback. Apple clearly says app reviews take 24-48hrs to complete. Our apps take weeks.
We immediately require clarification on the following:
- The current status of the submission and the reason it has not entered review for days.
- A concrete timeline for when the review will begin or conclude.
- Why both apps have been rejected for issues that did not exist in the submitted builds.
- Why no one is responding to our communication attempts.
We have addressed every issue raised on our end. If something remains unresolved, we will fix it immediately. We respectfully ask for a prompt response and resolution.