Same problem as threads 847696 and 80916, still happening in October 2026.
I'm a Brazilian citizen living in the UK, enrolled as an individual. The U.S. Certificate of Foreign Status I submitted on 28 September recorded United Kingdom on line 2, and the W-8BEN copies it into its line 2 (citizenship) as locked text. I can't submit a W-8BEN with the wrong citizenship, so my Paid Apps Agreement is stuck at Pending User Info.
Finance case 22532856 has had no reply since 28 September apart from the automatic acknowledgement. Has anyone had this reset? Did it take a phone call, or did someone at Apple reset the tax forms for you?