Our app had been stuck since October 8th, and it finally got approved yesterday!
I got lucky when I noticed that phone support was available while checking my app status in App Store Connect. I immediately requested a callback. It literally took two hours for someone from the App Review support team to call me back, but I had already made up my mind that even if it took 10 hours, I was going to wait.
The representative who called me was incredibly helpful, understanding, and professional. She genuinely went above and beyond to help. She assured me that if my app's status didn't change during the review process within 24–48 hours, I could email her directly for further assistance.
Before we even ended the call, I received an email notifying me that my app status had changed to "In Review." Then, just two hours later, I received another email:
Congratulations! Your app has been approved.
My advice to everyone going through a similar situation: Keep checking for phone support availability in App Store Connect. If the option becomes available, request a callback.
And most importantly, BE RESPECTFUL.
Don't yell at the support representatives. I did express my frustration and explained how stressful the situation had been, but I did it respectfully. In fact, the representative told me I was the only person who hadn't yelled at her.
Remember, these people are also doing their jobs and trying to help. Be professional, communicate your concerns clearly, express your frustration when necessary, but also show appreciation for their efforts.
Sometimes, a respectful conversation can go a long way.
That's my personal experience, and I hope it helps someone who's currently stuck in the App Review process. Don't lose hope!
