Our app's last three updates were approved and show "Ready for Distribution" in App Store Connect, but the public App Store still serves the version from Oct 5.
App: Aldo Coach: AI Workout Plan (Apple ID 6802822375)
Live on the store: 1.4.1 (released Oct 5)
Approved but not showing:
- 1.5 (build 1039), approved Oct 8, released manually
- 1.6 (build 1060), approved Oct 10, released manually
- 1.6.1 (build 1065), approved Oct 11, set to release automatically after approval
What I've checked:
- All three show Ready for Distribution in App Store Connect.
- The iTunes lookup API and apps.apple.com both still show 1.4.1, in every country we're available in (US, Canada, UK, EU).
- Builds are valid and not expired. All territories show Available. No phased release. Agreements are active.
- I updated the promotional text on 1.6.1 to trigger a refresh. No change.
I have two support cases open (102992551230 and 102994478457) with only the automatic replies so far, and phone support shows as unavailable.
Has anyone seen this recently? If someone at Apple could check whether the store needs a refresh on their side, I'd be grateful. Thank you.