The CEO of the company initiated the enrollment, and Apple asked another person from the company to confirm that the applicant has authority to bind the organization to Apple’s legal agreements.
Apple sent the verification email to that employee from the company to confirm. However, when that employee tried completing the linked form, it highlighted the email field in red and would not accept the company-domain email address; even though it was the same address Apple had sent the verification request to. It then failed the verification and after that apple sent an email to us to request a call so they can talk to the employee on the phone.
We sent several emails to request a call back with phone number of that employee for verification, company phone number and email address. We asked them to call anytime.
We neither received the call nor the reply on our email.
It has been almost a month, and we are still unable to complete enrollment. We are happy to verify by phone, provide company documents, or use any alternative method Apple accepts.
Enrollment ID 7DB9GF62XU
Has anyone resolved a similar problem? In particular: Is there a way to get this reviewed by the enrollment team or arrange a verification call for Pakistan? Were you offered an alternative verification method? Any practical guidance from someone who has been through this would be appreciated. Thank you.
