Hello App Review team,
I'm requesting help with a submission that has been in "Waiting for Review" with no movement, and no response to an expedited request.
App name: PetSage AI Apple ID: 6760517275 Version: 1.7 (build 1.6(4)) Submission ID: 7fa4e580-91f3-4efb-b365-6418a50adcad Submitted: 30 September 2026 Current status: Waiting for Review (has never moved to In Review)
This is my first app and a resubmission that fully resolves a prior rejection. The earlier "Plans are unavailable" subscription error was caused by my Paid Apps Agreement not yet being active, so StoreKit returned no products. That agreement is now Active, all tax and banking details are complete, and subscriptions load correctly. The resubmission bundles the app version together with the subscription group and both auto-renewable subscriptions (4 items).
Steps already taken:
- Replied to the previous rejection thread explaining the fix (30 September)
- Submitted an Expedited App Review request (around 12 October) — no response or acknowledgement
- Confirmed there are no outstanding Agreements/Tax/Banking banners and nothing appears to be on hold
I'm not asking to bypass review — only for an indication that the submission is in the queue and will be reviewed, or for the case to be escalated if something is holding it. It has now been 15 days with no communication.
Thank you, Michael Wilson