Hello, I am writing to seek assistance with a brand-new app submission that appears to be completely stuck in a backend queue deadlock. Our app, RejuvMe: Daily Wellness, was initially submitted for review on September 29th. Due to the persistent delay and confusing queue behavior, this is currently our third attempt submitting for this app release with fresh binary updates. The status has remained frozen in "Waiting for Review" for over one week on this current turn. We have already completed the following steps:
- Checked our Agreements, Tax, and Banking section—all schedules (including Paid and Free Apps agreements) are completely Active and verified green.
- The app uses Sign in with Apple natively for authentication, allowing seamless, friction-free reviewer access without the need for custom, external credentials.
- Filed an Expedited Review request, but we have received no response, update, or status change after two days.
As a brand-new organization account, we are deeply concerned that our submission pipeline is trapped in a system loop. We would appreciate it if a forum moderator or Apple engineer could kindly look into our backend account status to see if there is an unnotified technical flag holding it back. • App Name: RejuvMe: Daily Wellness • Submission ID: 23363923-f7a4-40f2-9038-689e2b54061a • Version: 1.1.0 • Team ID: 47782Q75VK • Developer ID: 0fa37a7f-ef95-446a-b92a-6f282c4098eb