App stuck "In Review" for ~12 days; appeal upheld on Oct 16 but no progress (Appeal Ticket APL600144)

Hi everyone,

Our iOS app (App ID: 6812714886 , version 1.0.1) is stuck in "In Review" and we would appreciate any advice or a check from Apple.

Timeline (all dates and times KST):

  • Sep 28: version 1.0.1 submitted
  • Sep 30: rejected under Guideline 2.3.1(a) (wallet feature not described in metadata)
  • Sep 30: updated description and screenshots, added testing notes, resubmitted the same day, and requested an expedited review
  • Sep 30 – Oct 7: "Waiting for Review" for 7 days
  • Oct 5: submitted an appeal
  • Oct 7: status changed to "In Review". No change since (nearly 12 days).
  • Oct 9: Developer Support confirmed the app has been in review since Oct 7
  • Oct 16, 2:58 AM: App Review Board replied that the 2.3.1 issue is no longer valid and sent the app back to App Review to continue (Appeal Ticket APL600144)
  • Oct 16, 11:51 PM: Developer Support (case 102983377405) said the review "should begin shortly"
  • Oct 19: still "In Review"

Other apps under the same account have been reviewed and approved within hours during this period.

Submission ID: 4ad4475d-d83d-4af6-8548-a3d0ea143b72

Has anyone seen this, and is there an escalation path beyond Developer Support? Could someone from Apple please check whether the submission is stuck?

Thank you.