DSA trader verification “In Review” since September 9, 2026 — no response from Developer Support

Hello,

My Digital Services Act (DSA) trader verification has been stuck in “In Review” since September 9, 2026.

Current status in App Store Connect:

Business → Compliance Digital Services Act 27 Countries or Regions Last Updated: September 9, 2026 Status: In Review

Everything else on the account appears to be complete:

  • Paid Apps Agreement: Active
  • Free Apps Agreement: Active
  • Bank account: Active
  • Tax forms: Active
  • DAC7 compliance: Active
  • The app itself is correctly identified as a trader app

I have not received any request for additional documentation or any indication that something is missing.

I have contacted Apple Developer Support multiple times through different appropriate support categories.

My support history contains several entries labelled “Email with Apple Developer Support”, but I have not received corresponding replies in my inbox or spam folder.

I have also provided alternative email addresses and requested a callback, but I still have not received a useful response or status update.

Apple’s documentation states that if a compliance review is still pending after 14 business days, Developer Support should be contacted. My verification has now been pending for considerably longer than that.

Has anyone recently had a DSA trader verification stuck like this and eventually had it resolved?

And if Apple staff see this: could someone please advise whether there is anything missing from my submission, or whether the pending verification can be escalated to the appropriate compliance team?

App: Vennen Country: Denmark

Thank you.

Answered by Sanded in 910718022

Case closed - Called Apple Support - Got on phone and they approved me while i were on hold.

Accepted Answer

Case closed - Called Apple Support - Got on phone and they approved me while i were on hold.

How were you able to contact phone support? I'm having the same issue, but the phone support option isn't showing up for me. I can only see the email option.