Hello,
I’m requesting help with an existing Apple Developer Program enrollment case: 20000134562002. I’m enrolling as an individual to distribute my macOS application.
Developer Support asked me to provide identity documents and my phone number so that my enrollment request could proceed. On October 12, 2026, I uploaded both requested documents through Apple’s secure upload link. The upload page confirmed successful submission, and I replied to Support with confirmation and my phone number.
There is no technical error or error message on my end. I completed the requested steps and am waiting for Apple to continue processing my request. However, the latest response asks for screenshots of an error rather than explaining the status of the submitted documents.
Could this case please be escalated to a senior Developer Support advisor or the appropriate enrollment / identity-verification team, with a review of the existing correspondence?
Specifically, I’m asking for:
- Confirmation that both uploaded documents have been received and linked to the case.
- Confirmation of whether the document review is complete or still pending, and whether anything remains outstanding from my side.
- A concrete next step that will allow me to continue my enrollment.
If the case is awaiting an internal review, please clarify its current status and provide an estimated timeframe if available.
My macOS application is ready for release, and the unresolved enrollment is blocking that release. I’m ready to complete any additional verification through an official secure channel. I’m asking for a review of the existing case and clear instructions on how to move forward.
Thank you.
