Hello Apple team and community,
I am enrolling in the Apple Developer Program as an Individual, with my Apple Account country/region set to Russia. My enrollment remains "Pending", and the website still shows "Continue to payment".
Current situation as of October 23, 2026:
- I placed US$99 membership orders on October 18 and October 20, 2026. Both generated "Order Acknowledgement" emails, but no money has been charged. I do not have confirmation of a successful payment.
- In the Apple Developer app on iPhone, "Enroll Now" is disabled, with the message: "Enrollment through the Apple Developer app is not available for this Apple Account".
- I contacted Developer Support on October 20 and October 22 and have received only automated replies so far.
One detail that may be relevant: the Order Acknowledgement emails show a name different from the name on my Apple Account. Could a mismatch in the billing or cardholder details require additional verification? I do not know whether this is related to the pending status and would appreciate guidance on how to have it checked securely.
Could an Apple staff member advise on the next step and, if appropriate, help escalate the existing support case to the Enrollment and Payments teams?
In particular:
- Is any enrollment or payment verification still required, and what should I provide through an official private support channel?
- What should I do about the two pending orders: wait, request that one or both be cancelled, or take another action? I would like to avoid duplicate charges or further duplicate orders.
- Given the account region and the unavailable app enrollment option, what official route is available to complete this enrollment?
I have an Enrollment ID, a Support Case ID, order details, and the acknowledgement emails ready to provide to Apple privately through an official support channel. I am omitting identifiers and personal information from this public post.
Thank you for your help.
