Hi all,
I'm hoping someone from Apple can help. I've tried the usual routes and haven't had a reply.
The problem
In App Store Connect, under Business (Agreements, Tax and Banking), my old bank account has shown as "Processing" for over a year. I've since closed that account, so it will never finish processing.
While it's stuck, I can't complete the Paid Apps Agreement. That means my in-app purchases won't load in sandbox testing and can't go on sale. My app is otherwise ready to release, so this is now the only thing holding it up.
What I've tried
15 October: emailed Developer Support asking for the old bank account to be removed. No reply.
Emailed again since then. Still no reply.
Sent a separate request to update my address. No reply yet.
What I need
The old "Processing" bank account removed or cancelled
My address updated, as per my separate request
Then I can add my current bank account and complete the Paid Apps Agreement
Has anyone else had a stuck "Processing" bank account cleared? If so, how did you get it done? And is there a better way to reach the right team than the contact form? If anyone from Apple can look into this, I'm happy to send account details privately.
Thanks very much,
Tom