App stuck in review

Dear Apple-Review team,

sorry to reach out via forum, but my app (ID: 6810710270) is stuck in review since weeks. I already was in contact with support 7 days ago, who assured swift review - but status has not changed, still pending.

Could you maybe kindly take a look if this is just the new normal or if there is a technical or staff issue related to my review?

I know from other apple developer friends that their apps took some days, but not weeks.

Thanks a lot!