Hello,
What is the recommended escalation path when an App Review submission remains unresolved and support inquiries have not received a substantive response?
App: Скинь рецепт: рецепты из видео
Apple ID: 6795271383
Bundle ID: app.skinrecept
Version: 1.0
Support Case ID: 102994058820
The app was submitted on October 8, 2026, and moved to “In Review” on October 22. As of October 27, it remains in that status.
I contacted Apple Developer Support four times under the same case: October 12, 16, 21, and 26. I have received acknowledgements, but no substantive response. My request for an App Review appointment was also declined.
I understand that some reviews require additional time. Is there an appropriate way to confirm that the submission is progressing and have the existing support case reviewed?
Thank you for any guidance.