Hi everyone,
After my app was rejected, repeated contact attempts and an appeal have not led to any meaningful guidance. What should I do next?
Apple ID: 6807882674
Review timeline (all dates are in 2026):
- September 7: First submitted the app for App Store review.
- September 16: The app was rejected. I then sent three messages through Contact Us and received no reply to any of them. I subsequently submitted an appeal, which also received no response.
- During this period: I continued developing the app, updating the review information and resubmitting. Multiple TestFlight external beta builds were also rejected. When I contacted Apple about those rejections, the replies were generic process information with no specific advice on what to change.
- October 20 (UTC): Resubmitted the app for App Store review. As of October 27, it is still Waiting for Review, with no further update.
It has been 50 days since my first submission, including rejection, an appeal and resubmissions.
I understand that reviews take time. However, the replies I have received feel mechanical and unhelpful: they repeat general process information without addressing my specific questions or explaining what needs to change. I still do not know how to move forward.
Has anyone experienced a similar situation? How can I obtain case-specific guidance? If an Apple staff member sees this, could you help check my case or advise on the next step? I can provide the relevant case numbers through the support channel.
Thank you for your help. I will update this thread daily until there is substantive progress with the review.