Case unanswered since Oct 16 - org enrollment accepted and $99 paid Oct 1, still Pending / “Purchase your membership”

Hello Developer Support,

Requesting a case check. The enrollment is accepted and paid but has not activated, and the case has had no human reply in 10 business days.

Request: could the enrollment team reconcile order W1925086996 with the accepted enrollment and activate the membership, or, if the payment did not capture and the order was cancelled, say so on case 102999174227 so I can purchase again? A reply on the case is all I need.

Thank you.