We run a live App Clip used by cafes in Saudi Arabia. Customers scan a QR code at the counter to follow their order. Some customers stay on the blurred loading screen for about a minute, then get App Clip Unavailable. One cafe reported more than five cases in its first days, and I watched another happen at a cafe today, on an iPhone showing 5G with Low Power Mode on. Try Again did nothing when we tested it, and a new scan opened the clip at once.
I reproduced it in 1 of 6 fresh downloads on an iPhone 17 Pro Max (build 23F84) on mobile data. The log shows:
appstoredstarts the download fromiosapps.itunes.apple.comover HTTP/1.1 on IPv6, withtimeouts(60.0, 604800.0).- TCP and TLS succeed and the request is sent.
- 71 ms later a TCP RST arrives with a stale sequence number, and the stack drops it as out of window.
- Retransmits go unanswered.
response_bytes=0, thenNSURLErrorDomain -1001after 60.4 s.- The install is cancelled, with no second attempt.
A parallel HTTP/3 request finished in 414 ms, so the network was up. The clip is about 0.7 MB, and both App Clip experiences are published.
Today I got the same stall without an iPhone. A Mac on an iPhone hotspot on STC mobile (AS39386) ran curl, opening a fresh HTTP/1.1 connection each time:
iosapps.itunes.apple.com: IPv6 17 of 231 stalled, IPv4 0 of 89 stalledupdates.cdn-apple.com: IPv6 5 of 60 stalled, IPv4 0 of 60 stalledwww.apple.com, on a different CDN: IPv6 0 of 115 stalled, IPv4 0 of 85 stalled
Each stall looks the same: TCP and TLS finish, the request goes out, and no response byte comes back. The stalls hit many edge addresses. One edge, frmrs1-vip-bx-005, answers on both 2a01:b740:a11:f000::203 and 17.253.122.203, and it stalled on IPv6 only, so this looks like the IPv6 path rather than a bad node. This is one SIM over 17 minutes, and I haven't tested other carriers yet.
Repro from a Mac on an STC mobile hotspot:
for i in {1..60}; do curl -6 --http1.1 -s -o /dev/null -m 10 -I -w '%{http_code} %{time_starttransfer}\n' https://iosapps.itunes.apple.com/; sleep 4; done
My questions:
- Is there anything a developer can do to avoid this or recover from it?
- Is this a known issue with IPv6 to Apple's edge from Saudi mobile networks?
- Could someone from the App Clips or edge network team look at FB25380604? It stops real customers at the counter, so it's urgent for us.