Need help resetting my apple developer enrollment

Developer Tools & Services Apple Developer Program
Sylva OP
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Hello Apple,

I need assistance resolving an incomplete Apple Developer Program enrolment.

I previously attempted to enrol as an Individual using my existing Apple Account. I submitted my government-issued ID, proceeded through the enrolment process and reached the payment stage.

However, the payment process became stuck.

Unfortunately, I can no longer proceed. The Apple Developer app now displays the error:

“Unable to Continue. Contact support at developer.apple.com/contact.”

I have since obtained a D-U-N-S number for my registered company, and wish to enrol as an Organisation.

I would therefore like to request:

  1. A reset or withdrawal of my incomplete Individual enrolment.
  2. Confirmation of whether my previously submitted identity verification was completed and remains associated with my Apple Account.
  3. Permission to proceed with Organisation enrolment using the same Apple Account and identity.

I would appreciate escalation to the team responsible for Apple Developer Program enrolment.

Thank you.

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Apple Developer Support OP
Apple

Hello,

Thank you for your post. It is important to note that account-specific matters fall outside what the forums are able to address. Developer forums are focused on software and accessory development questions. Please understand that we do not review individual account, or membership status questions for privacy reasons.

You should be able to submit an enrollment as an organization if you have a valid DUNS number. Please try again.

If you have already opened a case, please reply directly to any emails you’ve received from Developer Support to continue your existing case if you still need support.

Best regards,

Developer Support