Hello Apple Developer Team,
I am submitting this email because I have used every official support channel, and my enrollment issue is still unresolved. My emails have gone unanswered for over a month.
What happened
On 28 August 2026, I tried to enroll in the Apple Developer Program and got this error:
“Your enrollment in the Apple Developer Program could not be completed at this time.”
I contacted Developer Support the same day (Ticket: 20000149763302). On 31 August, I was told my trusted device or phone number was associated with an existing Developer or Enterprise account. I followed every step and removed my device and number from all developer accounts.
I got no reply to my follow-up on 19 September, so I opened a new case on 23 September (Case ID: 102973162608). On 25 September, Support sent the same response and asked for my ID. I submitted my ID the same day and confirmed that my iPhone is not linked to any developer account.
On 29 September, Support confirmed they had “made the necessary changes” to my account and asked me to continue with enrollment.
The current problem
On 30 September, I tried to enroll again. My national ID (CNIC) does not include a street number, so the system could not accept the address on it. I entered my postal address instead. After two or three attempts, my ID verification was rejected. I reported this right away.
On 3 October, Support replied with the same trusted-device message as before, even though that issue had already been resolved on 29 September. I replied the same day and explained that this is a different problem.
No response since then
I followed up on 1, 2, 5, 7, 8, 12 and 28 October with no reply. On 30 October, I submitted another ticket (Ticket: 103011417221).
I have also called Apple Support about six times and used chat support three or four times. Each time I was told: “We have no direct link to the Developer team. You must contact them by email.” But the Developer team does not reply to email, so I have no way forward.
Impact
My app is fully developed and ready to launch. I have already invested in marketing, and I am more than a month past my planned release date. Every day of delay adds to my financial loss.
My request
I am ready to provide any verification Apple needs, including identity documents, proof of address or anything else. Please:
Review Case ID 102973162608 and Ticket 103011417221
Resolve my ID and address verification issue
Reply with a clear status or the next steps
Thank you,
Shaher Yar