Individual enrollment fails with "could not be completed at this time" (Case ID 103017016749)

Hello,

I'm trying to enroll in the Apple Developer Program as an individual (Brazil), and every attempt ends with:

Your enrollment could not be completed. Your enrollment in the Apple Developer Program could not be completed at this time.

The status page (developer.apple.com/enroll/identity/status) keeps showing this message, with no reason and no next step.

What I've already checked:

  • Two-factor authentication is enabled.
  • Date of birth and country/region are correct.
  • A valid credit card in my name is on file.
  • I updated the name on my Apple Account to match my government ID exactly. The Apple Developer website still shows my old name, so my developer profile seems to be out of sync with my Apple Account.
  • I retried after the update and got the same error.

I opened a support case today (Case ID: 103017016749), but going by other threads here, I'm worried it could take weeks. I need the membership to sign and notarize a macOS app I build and distribute, so this is blocking my work.

Could someone from the Apple Developer Program team please look at my enrollment, sync my developer profile with the updated name, and reset the failed enrollment state? I can provide a government-issued photo ID or anything else that's needed.

Thank you.

Hello,

Thank you for your post. It is important to note that account-specific matters fall outside what the forums are able to address. Developer forums are focused on software and accessory development questions. Please understand that we do not review individual account, or membership status questions for privacy reasons.

Since it appears that you have already contacted Developer Support, please allow them some additional time to review and respond to your case. Thank you for your patience.

Best regards,

Developer Support