I am now 41 days into enrolling my U.S. LLC in the Apple Developer Program, and I am beyond frustrated. I am angry.
My enrollment was already approved on October 9, but I still cannot pay the $99 membership fee or publish my applications.
Timeline
Sep 24: Submitted organization enrollment.
Oct 1–9: Repeated support requests, document submissions, and manual identity verification. Finally approved on October 9.
Oct 9–15: Payment failed with multiple cards. My banks confirmed Apple never sent authorization requests.
Oct 15: Apple instructed me to restart enrollment through the Developer app. Identity verification then failed, despite the same passport having passed manual verification.
Oct 15–26: Submitted screenshots, screen recordings, and diagnostic information. Followed up nine times without receiving a meaningful response.
Oct 21–22: Tried phone support and the Developer Forums. Apple reset enrollment, but the same verification error persisted.
Oct 26: A new advisor suggested returning to website enrollment — where the original payment problem occurred.
Oct 28: Support said the case had been escalated to Engineering.
Nov 2–3: Still being asked to reinstall the app, update devices, and adjust camera positioning. Tried everything on two devices. Same error.
My frustration
At this point, I feel more like an unpaid tester for Apple's enrollment system than a customer trying to purchase a developer membership.
I have followed every troubleshooting instruction, often responding the same day. Yet Apple provides no findings, no concrete solution, and no estimated resolution date.
Worse, the communication process itself is unacceptable. I reply to an email, wait several days or even a week, and receive another basic troubleshooting instruction.
I am left stranded while my business and product launches remain blocked.
What I am asking Apple
I am not asking to bypass any verification requirements.
I need Apple to take ownership and provide a concrete resolution.
Please restore my previously approved enrollment, provide manual identity verification, or fix the underlying payment issue.
I also request direct communication with someone who can actually coordinate a resolution — by phone or video call if necessary — rather than continuing this endless email cycle.
After 41 days, I need a solution and a realistic timeline, not another round of troubleshooting.
I can provide my enrollment details and support case numbers privately to Apple staff.