Hello,
I’m a paid Apple Developer Program member and I want to share my frustration with Apple Developer Support.
I have emailed Developer Support 5 times about my App Store Connect issue and have received no reply at all. My case ID is 30000005720177, but nobody has updated me on it in any way.
For a company of Apple’s size, this level of unresponsiveness is unacceptable. I pay for my membership, so I expect at least basic communication.
What I think needs to change:
Clear status updates: Even if a fix takes time, developers should be told so properly, with an estimated timeline.
A real contact person: A case ID alone is not enough. There should be a named person or team we can follow up with.
24/7 live support: Apple has developers in almost every country and time zone. Round-the-clock live support should be standard for a company this big.
I’m very disappointed with this experience. If anyone from Apple sees this, I’d really appreciate a response on my case 30000005720177. If other developers have run into the same problem, I’d like to hear how you got a response.
Thank you.
