Hi everyone, I'm a Spanish citizen living in Georgia, where I'm registered as an Individual Entrepreneur. In App Store Connect, the W-8BEN tax form shows Line 2 "Country of citizenship" fixed as Georgia, and the field can't be edited. My citizenship is Spain, so I can't submit the form without giving false information. Because of this, my Paid Apps Agreement has been stuck in "pending user information" since October 20, and I can't offer in-app subscriptions. What I've tried: Resetting the tax questionnaire: the field stays locked. Contacting Apple Media Services Finance Support (cases 23005981 and 23107848). I've followed up four times since October 20 and haven't received a resolution. I haven't changed my account country, to avoid triggering another verification. I've seen other developers in the forums with the same issue (citizenship locked to the account country), so it looks like a known problem: https://developer.apple.com/forums/thread/839914 https://developer.apple.com/forums/thread/850501 https://developer.apple.com/forums/thread/852867 Could someone from Apple look into these cases or escalate them to the team that can unlock the field? Has anyone found a way to get this fixed? Thanks a lot.

W-8BEN "Country of citizenship" locked to wrong country, Paid Apps Agreement blocked for weeks

Hi everyone,

I'm a Spanish citizen living in Georgia, where I'm registered as an Individual Entrepreneur. In App Store Connect, the W-8BEN tax form shows Line 2 "Country of citizenship" fixed as Georgia, and the field can't be edited. My citizenship is Spain, so I can't submit the form without giving false information.

Because of this, my Paid Apps Agreement has been stuck in "pending user information" since October 20, and I can't offer in-app subscriptions.

What I've tried:

Resetting the tax questionnaire: the field stays locked.
Contacting Apple Media Services Finance Support (cases 23005981 and 23107848). I've followed up four times since October 20 and haven't received a resolution.
I haven't changed my account country, to avoid triggering another verification.

I've seen other developers in the forums with the same issue (citizenship locked to the account country), so it looks like a known problem:

https://developer.apple.com/forums/thread/839914
https://developer.apple.com/forums/thread/850501
https://developer.apple.com/forums/thread/852867

Could someone from Apple look into these cases or escalate them to the team that can unlock the field? Has anyone found a way to get this fixed?

Thanks a lot.