App stuck in review for 6 weeks, please help

App Store Distribution & Marketing App Review
acidrain OP
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Hi,

I've completed all the forms, declarations, store listings and paid the Apple's developer fee in September. On the 1st of October I've submitted my app for a review and got a rejection 2 days later (2.1.0 Performance: App Completeness) asking for login infromation and a video of app's functionality. I've explained that the app has no login and provided the requested video the next day.

I have not heard back until the 21st of October with rejection due to Guideline 2.3.2 - Performance - Accurate Metadata, the optional promotional image for an in-app purchase is the same as the app’s icon. I could not update the in-app purchase images, since Apple's reviewer rejected the app and not in-app purchases, so I had to fix in-app purchases and resubmit the app for another review.

In addition to the first 5 weeks, the app now has been sitting in review for another week with no idea if the review is even happening... For all I know, I'll check in a month and the app will still be in a review. Apple says 90% of apps are reviewed in 48 hours... Google Play reviewed and approved the app in one week.

Does anyone know if the is anything else that can be done or a way to contact Apple directly? I have already requested Expediate review, bu that didn't do anything.

Thank you

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Etresoft OP

I'll check in a month and the app will still be in a review

You don't need to check. You'll get an e-mail.

Apple says 90% of apps are reviewed in 48 hours

There is no indication that this isn't true. It's just that most developers don't understand that this 90% constitutes about 80,000 submissions being reviewed every 48 hours. That does leave 9,000 waiting.

Also, it's very important to point out that your app was actually rejected. The first review was in the 48 hour timeframe. After that, all bets are off.
richsmith OP

There is no indication that this isn't true.

There is no indication that is true either; Apple aren't publishing stats. There's plenty of anecdotal evidence that it isn't true.

My app took 22 days before it went into review. It failed with a query about subscriptions, which I answered within 30 minutes. I'm still waiting for the review to be picked up 11 days later.

The Android version of my app was approved in under an hour.