Hello everyone,
Our iOS app version 1.0.0 (build 2026110601) was rejected under Guideline 2.1.0 — App Completeness. The automated message says the app crashed on launch and the review could not proceed.
We tested the exact build submitted for review through TestFlight on physical iPhones, iPads, and a Mac, but could not reproduce the crash. We also tested a fresh installation and the app launched normally.
The rejection message did not include a crash log, device model, OS version, or reproduction steps. We replied in App Store Connect requesting those details and attached a video showing the app launching successfully, but have not received a response yet.
Has anyone encountered a similar situation where a build worked through TestFlight but was reported to crash on launch during App Review? Were you able to obtain the review crash log, or did submitting a new build resolve it?
Any advice on what else to check would be appreciated. Thank you.