Organization enrollment stuck since Oct 25 – upload page shows "ineligible", no reply to 3 support requests (FXMKH9KWVX)

App Store Distribution & Marketing General
VictorLopez OP
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Hello,

My organization enrollment has been stuck at "Your enrollment is being processed" since October 25, 2026.

Enrollment ID: FXMKH9KWVX
Case ID: 103011656405
Organization: KORA INC, S.A. DE C.V. (El Salvador)

What happened:

  • When Developer Support first asked for verification documents, I mistakenly uploaded only my personal ID, without the company documents.
  • I then responded to the Developer Support email asking for photo ID, employment verification, and a business document.
  • On November 4 I replied to that email with the articles of incorporation (CNR registration), the company NIT, and a letter confirming my appointment as Sole Administrator and Legal Representative.
  • The file-upload page now redirects to /contact/file-upload/ineligible ("Your account isn't authorized to upload files").
  • I have contacted Developer Support three times with no reply. The phone line directs me back to the Contact Us form, and no call option appears there.

Could someone from Developer Program Support please check this enrollment and either confirm my documents were received, re-enable the upload page, or let me know what is missing?

Thank you.

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Apple Developer Support OP
Apple

Hello,

Thank you for your post. It is important to note that account-specific matters fall outside what the forums are able to address. Developer forums are focused on software and accessory development questions. Please understand that we do not review individual account, or membership status questions for privacy reasons.

Since it appears that you have already contacted Developer Support, please allow the Developer Support team additional time to review and respond to your case. Thank you for your patience as our response times are currently delayed due to high demand for support currently.

Best regards,

Developer Support