Hello,
On October 28, 2026, I submitted a request to migrate my Apple Developer Program membership from Individual to Organization (Enrollment ID: 2253F7K9AN). My D-U-N-S number was validated and all company information was accepted. The new team shows as "Krew S.A.S. (Pending)".
Since then, my individual membership has been paused, so I can't upload builds for my live app. Every request fails with: "Unable to find a team with the given Team ID to which you belong."
On November 2, I asked support to cancel the migration so I could restore my individual membership and ship a critical update. Two weeks later, I still have no response to either the migration or the cancellation, across these cases: 102994314594, 103013185720.
Phone support isn't offered in my country (Ecuador), so email is my only channel.
My questions:
- Has anyone successfully gotten a pending migration cancelled? How long did it take?
- Is there any other channel to reach the enrollment team when cases go unanswered?
I have clients and events waiting on this update. Any guidance would be greatly appreciated.
Thank you.