Paid Apps Agreement stuck: bank account "Processing" for 3 weeks, W-8BEN citizenship field locked

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Created 10h

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I'm an individual developer. My Paid Apps Agreement has been stuck in "Pending User Info" since October 20, 2026, because of two issues:

My bank account (Vietnam) has been in "Processing" status for 3 weeks. I cannot edit it, and there is no explanation of what is wrong.
App Store Connect shows "Missing Tax Info" and asks for a new W-8BEN, although I submitted one on October 20. In the new form, "Country or Region of Citizenship" is locked to my country of residence (Vietnam), but my citizenship is different (Moldova), so I cannot submit a correct form.

I contacted Finance Support on October 23 (Case-ID 23071849) and followed up on November 6, but received no response.

Has anyone had a similar issue? How did you get it resolved? Could someone from Apple please look into this case?

Thank you!

Answer 1 · 6h

H4KAN OP

6h

Hello,

I’m experiencing almost exactly the same situation.

I’m a Belgian citizen living in the UK and registered as a UK sole trader.

My App Store Connect account shows:

Paid Apps Agreement: Pending User Info.
W-8BEN: Missing Tax Info.
Country of citizenship: Automatically set to United Kingdom and locked, although I am Belgian.
Banking updates: Processing.

My U.S. Certificate of Foreign Status of Beneficial Owner is already Active.

I’ve contacted Apple Developer Support several times and have an existing support case (103006282828), but the issue remains unresolved.

I’ve also just opened a discussion about this problem.

It’s reassuring to know I’m not the only developer experiencing this, but it’s concerning that several of us are facing the same issue without receiving a proper response from Apple Finance.

Has anyone managed to get this corrected?

I hope Apple can investigate these cases and provide a clear solution.

Thank you.