Hello Apple Developer Support Team and Community,
Our company enrollment has been pending for several weeks.
Support Case References:
- Primary Case ID: 103001946204 (Escalated to Senior Advisor Team)
- Additional Program Enrollment Case ID: 103005762781
We have submitted our supporting documents, including our Trade License, Emirates ID, Labour Card, and Employment Certificate.
On November 2, 2026, Apple Developer Support confirmed that our information had been escalated to the Senior Advisor Team for document review.
However, as of November 11, 2026, we have not received further updates regarding the review.
We are also awaiting clarification on Apple's request for a solicitor-certified English translation, as the specific document requiring translation was not identified. Our most recently submitted Employment Certificate is already entirely in English.
Our Android application is already live on Google Play, and the pending organization enrollment is delaying our planned iOS release.
Could an Apple representative or community member advise how we can obtain an update regarding the Senior Advisor review and confirm whether additional documentation is required?
We appreciate your assistance and guidance.
Thank you.