Hi Apple team,
Your SLA said you review the apps within 48 hours but our app has been sitting in the queue for over 17 days and it was originally a reply to a rejection. We have resolved all those issues now still with no movement. This has now caused us to miss out potential investors. We were under the impression you have your customers best interest in mind but clearly not here. We have expedited once, submitted 2 email followup with multiple case numbers and apple has not responded to any of those. This is genuinly a terrible customer experience and preventing us from moving forward, can you please help? What is the point of expediting and submitting email cases if you are just going to ignore us? Also did your SLA change?