Stuck in "Waiting for Review" for 14 days, no reply from Developer Support (with case ID)

App Store Distribution & Marketing App Review
patoi OP
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Our first iOS app, Inosace Sleep, version 1.0, has been in "Waiting for Review" since October 29, 2026 (14 days). The review hasn't started and we haven't received any messages from App Review.

What we've tried so far:

  • Requested an expedited review on November 5. Apple confirmed it, but the status hasn't changed.
  • Contacted Developer Support on November 7 (case ID 30000008149224), no reply yet.

All agreements, tax and banking information are active in App Store Connect, and nothing has been changed since the submission.

Is there anything else we can do, or could someone from Apple take a look?

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ANILG OP

If you solve your problem please update this, we have the same problem.
patoi OP

Update: the review finally started and was completed on November 14, about 16 days after submission. I didn't do anything special to unblock it. The expedited request, the Developer Support case and this thread may have helped, but I can't tell which one did.

Unfortunately the app was rejected under guideline 4.3 (spam), so a long "Waiting for Review" may simply mean the app is getting a closer look. I've replied to App Review in App Store Connect and I'm waiting for their answer.

Good luck with yours!