Individual enrollment blocked – "Enroll Now" greyed out, no response to 3 emails (Case ID: 30000012336422)

Hi everyone,

I'm trying to enroll in the Apple Developer Program as an individual in Canada, but I'm completely blocked.

What's happening:
• In the Apple Developer app, the "Enroll Now" button is greyed out.
• On the website, I get: "Sorry, you can't enroll at this time. Take advantage of free development resources at https://developer.apple.com"
• I'm told I can only use the free account.

What I've already tried:
• Emailed Developer Support 3 times. No reply.
• Called Developer Support and waited on hold for about an hour without reaching anyone.
• Checked that my Apple ID uses my full legal name, has its region set to Canada, and has two-factor authentication turned on.
• Tried both the Developer app and the website.

My questions:

  1. Is my account flagged, and if so, what do I need to provide to fix it?
  2. Could someone from Developer Support please look at my case or escalate it to the Membership & Enrollment team?

Case ID: 30000012336422

Thanks in advance for any help.