Posting from a secondary Apple Account, because the forums keep looping on the agreement page for my main developer account.
This is urgent: my apps have been off the App Store since November 8, and I'm losing paying subscribers every day. I want to renew my Apple Developer Program membership (Team ID: 3RQQLZAS77) right now with my Kazakhstan Visa card, but there is no way to pay.
What happened:
- I originally bought the membership in the Apple Developer app through the Russian App Store many years ago
- I have since moved to Kazakhstan. My Apple Account region, my Visa card and my developer profile address are all in Kazakhstan.
- The membership expired on November 8, and my apps were removed from the App Store.
- There is no Renew button in the Apple Developer app, developer.apple.com/account has no Renew Membership button, and the subscription doesn't appear in Settings > Subscriptions.
- The old subscription is still tied to the Russian App Store, where payments don't work. I checked this by switching my App Store back to the Russian region: the subscription appears there, but payment fails with "This item is currently being modified".
Contacting support:
- Case 30000009154290 has had no reply since Monday, despite three emails. I opened a second case on November 12.
- Phone support is not offered for my account. An Apple Support advisor confirmed in chat that there is no phone line for Kazakhstan.
What I need:
Please enable the Renew Membership button on developer.apple.com, so I can pay the $99 fee with my Kazakhstan Visa card. Restoring only the button in the Apple Developer app won't help: in-app purchase of the membership is not available in Kazakhstan and fails with "This item is currently not available in your country or region" (the same happened in thread 847120).
I'm ready to pay immediately. Could someone from Apple please look into this as soon as possible?
Note: the phone number in my Membership details is outdated. If you need to call me, please use the phone number on my Apple Account linked to Team ID: 3RQQLZAS77.
Thank you!
