Hello,
Our organization enrollment is approved and the account page shows "Purchase your membership", but the payment fails every time.
Details:
- Enrollment ID: T4N699N5AJ
- Support case ID: 30000011902355 (no reply yet, submitted Nov 11)
- Failed orders: D005468273, D005474111, D005480095, D005485219 (Nov 9 to 12)
- Each time I get the "We're having a problem with your payment" email about an hour after the order acknowledgement.
- Enrollment was done on the web. The Apple Developer app says enrollment is not available for this Apple Account.
- I am in Tanzania and cannot reach Apple by phone.
Cards tried so far:
- A virtual debit card
- A physical prepaid card
- Cards belonging to two other people
All were declined the same way, so I do not think it is one bad card.
Possible name mismatch:
Apple's FAQ says the payment information must match the enrollment exactly. My enrollment name is first and last name only, while my bank cards show first, middle and last name. I have not been able to tell whether this alone causes the decline, and the last order was placed using the first and last name only.
What I would like help with:
- The actual reason the payments are declined.
- How to pay on the existing enrollment with a different card, and whether the name format matters.
- Whether the four failed orders are blocking new ones, since a new attempt now says duplicate order.
Has anyone seen this and found a fix? Could an Apple staff member please review the case?
Thank you.
