Subscription cancellation & refund, then user renews it later

Question

Created Jan ’18

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Say a user calls Itunes support and cancels a subscription and is issued a refund.

That creates an in-app receipt entry with a "cancellation_date" entry. I can track the subscription through all renewal periods using its original_transaction_id.

Now lets say the user, at a later date, decides to purchase the subscription again (without cancellation - no intention of fraud - just a change of mind).

Does that new subscription event use the old original_transaction_id (which was cancelled) or does it get a new one ?

In my app processing, I use the original_transaction_id to group subscription items. The app ignores subscriptions with a cancellation_date in one of the grouped items.

But if a future renewal for that subscription occurs, does that start a new subscription with a new original_transaction_id or is the the old one reused?

With no ability to test cancellation+refunds in the sandbox, I need feedback about what to expect if this scenario happens (highly likely).

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Answer 1

PBK OP

Jan ’18

It is highly unlikely since cancellations are rare and even raraer is cancellation then re-subscription.

But in any event, each individual receipt in the receipt (that doesn't have a cancellation_date) will indicate an active subscription period. Just don't assume continuity.

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